PROCESS TRAINING

first, there was two weeks of Special Language Training.. then, another two weeks in CORE Training... Today, I started my Process Training.. another two weeks?! ah-ah! i'll be in process training for another 25 days!! that's 5weeks!! but wait! there's more! after that, we'll have this ISD / OJT for another 4 weeks.. Only then, that we will be on my own in handling calls..

that's two, two, five, and four... So, that's a wooping thirteen weeks of TRAINING.. what more could i ask for?! do you know any other call center that gives this level of EXTENSIVEness in training their employees? after that thirteen weeks, i'll be a polished, precious gem...

am really learning a lot! actually it's not about HSBC or the THINGS going down here.. it's the skills and qualities i have.. i can say that i have really improved a lot especially when it comes with CONFIDENCE..

anyway, process training is about getting acquainted with the way we will deal with out customers.. it's INFORMATION OVERLOAD all the time! there's a lot they are teaching us.. am really quite excited to get on the floor and handle the calls with my own PC and headset...

we also got our own ID and lockers last week!!

well, wish me luck!!